It has been a long long time that I can actually say I truly enjoyed the car buying experience. The reason? Michael Dudley. He listened to me as to what I wanted and needed in a car. He bent over backwards to find the right car for me and my family. He did not try to oversell me in something that I did not need or want. He was always ready to answer anyd questions or concerns that I did have. I could go on and on about how great I think Michael is, but I am sure you already know that. My family is tired of hearing about my car buying experience because of Michael. I have recommended him to anyone who would listen if they were in need of a new car now or in the near future. Wish there were more Michael Dudleys in other area's of business.
Tony Perez was my salesman! He made me feel safe, like being with family.Im a single mom and need all the help i can get. I got it all at Beach Ford!
If service was any better I would expect to pay an entertainment tax. Great Job
Out of the park!. I gave a very tough problem to the service team. I was very skeptical that they'd be successful. SURPRISE! They knocked it out of the park! Call it luck, but they rolled up their sleeves and worked it hard and the effort paid off. Well done to the Service team!
Great Customer Service. Becky has been at Ford as long as I can remember and I love the way anytime I come in, she is the same person to handle the issues with my car. She is very knowlegeable and customer-service goal oriented. It is always a pleasure working with her. I know I am on the Red team and seeing a familiar face every time makes me feel right at home. Keep up the good work Becky!
Service. I had my Explorer serviced in Feb 2009. I had normal maint done on the vehicle. When I drove off, lug nuts were missing from one of the the wheels causing the car to swerve and shake. It was raining at the time and I had marked difficulty maintaining control of the vehicle. When I drove the car back into the shop, I was informed that because driving the car without the lugs nuts caused damage to the wheel. I was informed that parts would have to be ordered and a loaner would be provided at no cost to me. I was taken to Enterprise which is on the premises. I was provided with a loaner vehicle after refusing to give my credit card! I had to argue that this was not something I caused and since my car could not be repaired for several days, I was not going to pay for anything. I was promised by the service manager and his supervisor that I would have service for the life of the vehicle. I would receive a loaner vehicle whenever I came in to have any service done to my car. Well, I should have had them put it all in writing. I could have been badly injured or worse had I lost control of the vehicle or lost the wheel. Now everyone has amnesia. I hate bringing my car there because there is nothing noted on the account of the services I was promised. Each time I visit, I have to remind someone that I am not paying for service. It should be noted and they remember once I inform them of what happened. I should not have to go through this every time I take the car in for service. I am very disappointed with the customer service from management. Once my service contract has ended I will not purchase a car from them again.
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