Bayside Kennels

01/16/09

Deeply saddened by the boarding care received.

by NorfolkNavyWife

My husband & I had to leave the state for several weeks because we were going to Texas to adopt a baby. Before we left the house, we had cleaned the house and car from top to bottom so it would be in tip top shape for our new family member. We called several boarding facilities and decided to use this facility because of the excellent reviews as well as being recommended by a local pet store. The faculty were very nice and we felt comfortable leaving our two cats in their care for almost 4 weeks.

When we got back from the airport, the first thing we wanted to do was pick up our dearly missed cats. To our dismay, one of our cats smelled so bad and they blamed it on her sitting in the litter box. My question to them is - how often was the litter box cleaned if she smelled that bad and had feces and urine all over her? In addition, that is usually an indicator that something may be wrong - was she examined? Why didn't you call us to see if this was unusual behavior? Could it have been because she was in the same unit as her brother? Would we okay them to put her in a unit of her own? Would that help? None of these questions were addressed. So - we take her home and by the time we get to the house the car reeks but we still have to get her in the house as well since she is an indoor cat. Now the house reeks even though we gave her a bath right away. While giving her a bath we found she had open sores, scabs, and hair loss all over her hind quarters, tail, legs, and stomach. In addition, our other cat was acting like he hadn't received an ounce of affection since he was there. If Bayside Kennels had provided the one-on-one personal attention they commit to, they would have noticed our cats health had deteriorated and the other was craving attention. I had a difficult enough time having to leave them behind for such a long period of time. I truly expected the staff would have been more aware to my pets needs while their owners were away for so long. Email for pic

11/07/08

Pets Had a Wonderful Experience

by 1tatertot

Ok, I'm not sure what some other people saw, but my pets love this place. And, from what I hear, alot has changed over the past 3 months. Change made me skeptical but I am glad I chose Bayside Kennels because I will never go anywhere else. The place was clean, smelled clean, and the floors in the kennel are new. The staff was friendly and helpful. And, no one has ever groomed my dog as well as Judy groomed her. They were even able to get my dogs vaccines updated while she was there. I WOULD HIGHLY RECOMMEND BAYSIDE KENNELS.

• Pros: Price, Ammenities, Grooming
• Cons: can't think of one

10/08/08

You should see the New Changes..Especially with the new Manager

by Jerimmey

I have to say, I am pleasantly happy with Bayside Kennels. They have gone through some remarkable new renovations such as beautiful new kennel floors and really cool beds in each run. Not to mention, unlike some establishments, each run is indoor/outdoor. They have recently updated the lobby as well, and it has made a difference. The staff is very friendly and show a true passion for animals. This place has come far under it's recent new management. Congrats!

• Pros: Indoor/Outdoor Run, Affordable Rates, Quality
• Cons: none!