VERY FRIENDLY***GREAT SELECTION !!!. WHAT A COOL PLACE !!!!! I stopped in on saturday, the weather was real nice so they were very, very busy. It seemed as if thet were understaffed, but several of the salesman made sure to greet me and ask if I needed help. AT one point the owner even came out to help, they were not pushy they answered all my questions. I came in to look at a Honda 750 shadow they had in stock. I had did my reseach on this bike but never sat on one. The salesman pulled the Shadow out and show me all the other features. He ask what was important to me and base on my answers he offer to show me a few more models that may fit my needs better. They carry Honda, Yamaha, Kawasaki, and Suzuki. I looked at the Yamaha V-Star, the Suzuki C50T, and the Kawasaki Vulcan 900 LT. After the salesman went over all the specs and features on each I was able to choice the perfect motorcycle for me, the Kawasaki Vulcan900 LT. With the ... Show full review
Last October, I took my bike in to Cycle World to have the tires replaced and an annual tune up.
When I got the bike back, I noticed that bolts were a bit rounded and hex screws had burrs. Not a good sign of good wrenching. Once I got home, I looked closer and noticed that they had put a rear tire on my front wheel! I new that because the tire said "rear wheel use only" on the side wall. Not too good from a safety standpoint.....and not rocket science.
I brought the bike back and they replaced the tire. When I got the bike back, it had a large fresh scratch on the front fender. I pointed it out to the service guy and he said, well if you hang around, I can show it to the service manager, but I don't think there is anything we can do.....and they didn't do a thing. Not a biggie, I touched it up.
Last month while riding, I started to leak oil from the rocker panel on the rear cylinder. I took it to another shop (having vowed not to go back to Cycle World). It seems when I had the tune up done at Cycle World the bolt was stripped and over time, worked itself out a bit. Apparently, the Cycle World mechanic hadn't torqued the bolt and overtightened it causing it to strip.
So if you want good wrenching and want safe riding, look to another shop.
RUDE, RUDE, RUDE. I dropped my bike off for repairs on a Thursday and was told it would be ready on the following Tuesday, I received a call on Wednesday telling me they had a quote to do the work. I asked why I was being given a quote, I dropped the bike off with instructions to clean the carbs, and was told it was their technicians job to sell me other services. So I said 'No, thank you' to new spark plugs and an oil change (I had just done that less than 250mi previous to dropping the bike off) and that I would come get the bike. He then tells me that they haven't done any work yet... WTF happened to being ready on Tuesday? He then tries to get me to have my gas tank cleaned out, cuz the gas is bad... I fueled the bike up at BP on my way to the service shop!So... here it is Thursday and I get a call that I can pick up the bike and he asks me if I'm sure I didn't want the extra services!? Then tells me it would only be another $250 to change the oil and 2ea spark plugs... I told him 'Hell no, I can do that myself for $25' and he then starts to berate me cuz he is only doing his job?! Crooks!!!!!!
Very Happy Customers. I went into cycle world with my husband. Immediately we were greeted by several happy salesmen & a saleswoman. I was really nervous to come in being that I had never rode a bike a day in my life. I told the salesman there that I wanted something that I could feel comfortable on and that wouldn't be to heavy or unmanageable they directed me over to the Yamaha Vstar 650 and the Honda VT750 Shadow. It took me a few minutes to get on the bike but once I sat on it I immediately fell in love. The salesman pointed out benefits of one bike over the other and the saleswoman added in how the weight would be more appropriate for my size and comfort level. I never felt uncomfortable or out of place the dealership and its employees made my trip worthwhile. My husband came in intending on getting a bike as well and the salesman were just as courteous to him as they were to me. He ended up getting a yamaha vstar and we are both VERY satisfied with the over all professionalism and courtesy of Cycle World thank you once again and see you soon!
I went to Cycle World since I didn't like the overpriced motorcycles and the mind games played by the manager and salesperson in Sunrise Cycle. When I arrived in Cycle World, I made an offer and the salesperson (Leon Glass) with the authorization from the manager accepted my offer. I wrote them a check and I signed all the paperwork to finalize the sale including the DMV registration. I was told that the motorcycle will be delivered to my house within 7 days. I left the dealership very satisfied although the amount was still slightly overpriced.
I received a call a few days later and I was told to return to the dealership to sign additional paperwork. When I arrived, the salesperson (Leon Glass) and the manager told me that the price of the motorcycle went up. They told me that I had to pay an additional $1000 to get the motorcycle or get something different for the amount that we initially agreed on. I walked away and I requested for all the paperwork to be returned to me since I did not want to deal with them. I noticed that they did not sign any of them; therefore, they knew that they were going to rip me off at the very beginning.
On my way out, the manager blatantly told me that the owners of Cycle World and Sunrise Cycle are "best friends" and they "work as a team." This allows them to dictate the prices in the area way above the MSRP in addition to charging ridiculous freight/processing fees. These are worst than car dealers!
Long story short, I drove to Casey Cycle in Newport News to purchase my motorcycle since I didn't like the dishonesty of the people in CycleWorld and Sunrise Cycle.
No use for this dealership.
You'd think a Ninja 500R would be a pretty popular bike choice... and according to Cycle World, you'd be wrong. They stock 250cc bikes and 600cc bikes; if you want something in between, tough luck.
Good luck getting them to budge from the sticker price. Sunrise Cycles has a better selection, but they'll expect MSRP or higher, as well. I ended up buying both of my bikes from Craigslist; it was a very good choice.
Cycle World Ordeal.
Buyers beware ordering accessories for your new motorcycle and prepare for long delays on receiving the items. Do not try to hold Cycle World in Virginia Beach to the terms of the agreement for it is your fault that you expect them to fulfill their end of the deal. Once they have your money you become an inconvenience.
I purchased a Suzuki Boulevard C50 from Cycle World in Virginia Beach Virginia on June 16th 2008. At the time of purchase I ordered a windshield, back rest, saddle bags and passenger floor boards. I was told that the order will take 3 to 4 days. With that understanding, I purchased the bike with a pre-approved check from a lender plus over $1,000 for the accessories and the extended warranty. For the windshield this was delivered close to promised time. After six weeks of waiting for the remainder of the accessories I was informed that I would have to wait until August 15th 2008. That places my order to 8 weeks or longer from the time of purchases.
Cycle World and Suzuki gave me the impression that it is the customers issue and that the customer should cheerfully give them your money and wait for the product when it is convenient for them. You will quickly become a difficult customer if you insist on receive your purchased items in a timely manner.
Contact your local Consumer Protect agency, your state Consumer Protection Agency and the Federal Consumer Agency. There are laws to protect you and laws they must follow.
With my personal experiences with Cycle World, I will never buy another item from that store nor do I recommend them to others. If you choose to buy a Suzuki motorcycle, order after market accessories. You have a better chance to receive the items in a timely manner. As a learning lesson, if you want the dealership to install the accessories, make sure you discuss that in the negotiations of the purchase price.
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