1620 Centerville Tpke Ste 113, Virginia Beach, VA | Directions 2346436.788391 -76.195519
Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;Sun Open 24 Hours
BUYER BEWARE! This place is a RIPOFF. I don't know how much clearer I can be, CONSIDER YOURSELF WARNED!
Outrageously overpriced and they seem completely okay with taking advantage of the elderly. Pretty disgusting in my book. They took a part off the furnace (of an elderly family member) that was still under warrranty and said it needed to be replaced, without ever mentioning the fact that they would be getting the replacement part for FREE. The quote for 30 minutes work and a free part was nearly $1,000. However, they did give a senior discount of $150 to make it mid $800's. Serisouly? DO NOT USE THESE PEOPLE.
I am a new customer and was very pleased with the service that was given by William, and would recommend him to all my family and friends. William did a great job!!!
I tried to fix a faucet and messed up. A-1 American sent out John who fixed my problem. He was so kind and so professional that I want to thank him and let everyone know how good the company is! He had to go out and purchase a new faucet for me, and he even let me choose the cost range! I HIGHLY recommend this company to all!
Larry and John did a great job in fixing the leak that was under my house. That team was very professional, GREAT JOB.
We had a AC unit go out and with 2 small children we had to get it replaced. A1 was affordable with fast service and the turnaround for the installation was professional, quick and supported by a informative staff that answered all questions.
DO NOT USE THIS COMPANY. I cannot stress it enough. They are "F" rated on BBB. They will not give an estimate over the phone, and then when they try to price gouge with a ridiculously overpriced amount, you are stuck paying $78 for the diagnostic fee. On top of that, they will show you what you think is a written estimate (calling it a "work order"), and try to get you to sign. When you do, and you try to cancel, they will want 10% cancellation fee!!! Look at ripoffreport.com and complaintsboard.com. The locals here (we are new) all have told us what scammers they are. It is so true. I just wish I had known sooner. Here's the kicker: When I called the State Board of Commerce about them, they laughed and said they are FLOODED with complaints about this company!
CONTACT THE STATE BOARD OF COMMERCE if you have a problem with a contract. The STATE BOARD OF COMMERCE is a government entity which grants the license and enforces actions against the business if their practices are questionable. This could mean fines to revocation of their license to practice business. Better Business Bureau is a non-profit organization with no ties to the US Government and therefore is limited in ability to enforce good business practices.
STATE BOARD OF COMMERCE FOR VIRGINIA - 804-367-8511 OR www.dtor.virginia.gov
I just had a Goodman Heat and Air unit installed by their installer. We recognized right away he had many years experience and knew what he was doing. Even though, we shrugged at the expense of a new unit, having priced them already, he was able to provide us with a well known product at a much lower cost and installed it less than 24 hours later. We were very happy and felt the difference in the air conditioning within minutes. Thank you and we are very satisfied customers.
I knew I needed a new heat pump package soon so I called A-1. They came out to do the work and got it done fast. Everything is working great. Good work guys.
My husband and I just got taken to the tune of $4600.00 and we plan to file a claim in civil court!! The technician came out and said we needed a new compressor for our AC unit because a "power surge" had "burnt up" the old one. Our homeowners would have covered this type of damage but, upon checking they determined that all that was needed was a replacement wire. A 3rd AC repairman came out today and confirmed what the homeowner's technician said. A1 also wanted to take our old unit away (of course they did! They can get refunds and even sell the copper from inside the unit without giving any rebate to us, the proper owners, of course. Now, they refuse to even return phone calls regarding this issue. If you are reading this, DO NOT call this company unless you like being taken advantage of by shifty, amoral con artists!
This company has the worst BBB rating you can get. They over charge. Lots and lots of complaints. Do yourself a favor read ripoff reports or go to the BBB and get the truthful reviews.
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