Good food. Great people..
I am a loyal customer. My family is a loyal customer. The bread-Pandesal is so good. They serve them out of the oven. The Pepperoni bread is excellent and cheap--much better than calzone or stromboli. The bakery's catering menu is exceptionally good as well. Pancit and lumpia are the best in the area.
We get our cakes from them too. They are always beautiful, moist and soft. The icing is worth the price of admission. The cakes are not too sweet. They made my wedding cake, my daughter's birthday cakes. The last one we ordered and truly enjoyed was the Princess cake. The teachers had to asked where we got the cake from. They really liked the taste and the design.
Customer service is superb! They are always smiling and helpful. Apologetic when they are behind schedule and my order is not ready when I get to the bakery. This is a very busy bakery, mind you. You almost always have to order in advance or you'll go home empty handed.
Another info on the cakes.....they are custom made. They use real butter, real eggs, real everything. If you peak in the back where they make everything. You can see the staff making the products by hand.
It is my civic duty to defend this bakery. I am a loyal customer. A lot of people enjoy their wonderful products. You should hear the customer's appreciation when you're in line to pay for your goods. Give the bakery, their products and their staff a try----I'm sure you'll be pleased.
Terrible customer service, horrible cake. BUYER BEWARE. I had the most horrible experience with Laguna Bakery. I ordered a mocha cake with light pink frosting with just a simple white border around the edges; instead I got a cake with hot pink frosting and tacky, plastic decorations. I specifically said I did not want those tacky decorations and showed them the light pink color I wanted. My husband picked up the cake so I did not see it until it got home. I was not happy with the frosting color but we did not have time to return to the bakery because guests were already arriving. I over looked the frosting color hoping to have a delicious cake underneath; instead, in addition to the hideous hot pink frosting was a brown, dry and hard cake. My guests took one bite of the cake and soon enough the ?mocha? cake ended up in the trash can. My guests even commented that it tasted like ginger and told me to get a refund. I took the cake back to Laguna Bakery the next day. The owner would not refund my cake because she said it was already half eaten and that I should have returned the cake that same day. The half eaten cake is in the trash can and I emphasized to her that I could not leave my guests during the party to return the ?mocha? cake. I was not expecting a refund; a pleasant, decent apology would have been acceptable. Instead, I encountered a very defensive, angry woman who insisted that the cake was good. She even told me that the dreadful hot pink frosting was their ?light pink? and that I should have shown them the color that I wanted. I DID and I reiterated to her that I showed the store clerk the color that I wanted based on the books and samples on hand at her bakery. To add insult to injury, she even told me that I should have baked my own cake. Coming from a once loyal customer, I will never go back to Laguna Bakery; not only because of the disgusting ?mocha? cake but also because of the horrendous customer service delivered by the owner herself.
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