Norfolk >Cottman Transmission and Total Auto Care
5970 East Virginia Beach Boulevard, Norfolk, VA | Directions 2350236.855529 -76.200409
M-F 8am-6pm, Sa 8am-1pm, Su Closed
Would not recommend ... took my jeep to be repaired there I told the guy at the desk I had the same problem about 2 years ago and the guy that use to work there fixed it. It was a common problem with the 2004 Jeep cherokee. I even told him where to look. I sat there 3 hours and he came out and told me they weren't sure what the problem was but this one part on the door didn't work and they ordered another one $664.00 for repair and he said my truck was complicated he hopes that's the problem. I said no I can't afford that just put the truck back together and I will wait. I went home got on youtube and and search the problem ... sure enough people with that 2004 cherokee had the same problem. I know nothing about cars and I was nervous but I did what the guy on youtube said ... I went out and pull the boot back on the side on the door to check the wires and sure enough there were two unattached wires. That's all that guy at Cottman could have done. The only reason I went on youtube because I was desperate and Knew there was no was I could afford to fix my car so I was searching for help. The only from Cottman sent me a email saying they are registered with the BBB and they tested that part and it came up bad and most likely won't work for long. Well it's working find right now and my windows are working, lights are working too. You may be registered with the BBB but that doesn't mean you are without fault. People trust your experience, I brought my truck there before and was satisfied when you had other people working for you ... you may want to check your staff. What if I had to give up my mortgage to fix my car and paid $664.00 and that wasn't even the problem. Even if the part will go bad in the future, be honest and say we can fix this now but you will need to replace it in the future. It is working now.
VERY knowledgeable and professional staff. Don, the general manager, really knows his stuff. They were able to re-build my transmission in less than a week and were more than happy to take me back in to the garage to show me what failed. I highly recommend this shop.
I took my car to Cottman for a transmission re-build and was incredibly pleased with the service. They were upfront about the repair and, as a woman, I felt extremely comfortable. I would definitely recommend this shop to anyone with a transmission problem.
Unproffesional. No pride in workmanship. – The only reason I am giving Cottman Transmissions any stars in the ratings is because this site says I have to give them something. My warranty company told me to take it to cottman transmission to get a bearing in my 5 speed fixed. I left my car there for 8 days. 5 miles down the road after I picked it up, I lost 5th gear and reverse. Took it back to Cottmans and they told me for $700 they could fix it. I then took it to Napa Automotive in Moyock. They showed me where the freshly rebuilt transmission was leaking as well as the busted shift linkage. The heat shield had also not been properly installed. The mechanic explained to me how the linkage was broken either during removal of the transmission or reinstallation. Not sure how a transmission overhaul facility could let a leaking transmission go out the door, just as I am not sure how exactly they broke my transmission shift cables. I do know that the car worked great before they worked on it and now it doesnt go forward or backwards. I will never take another one of my vehicles to this shop, and Id advise anyone that asks me about them to stay away and find a more reputable place to get their car fixed.
I had my truck towed to cottman on e.va.beach blvd.I had the engine replaced there and it took them 2 and half weeks to do it.I would not recommend this company to anyone for auto repair.my truck was done and drove it home and it would not start back up/they told me to jump start the truck and nothing and they are trying to charge me again for there mistakes. so i seek an attorney and let them handle this issue..
Editorial Review – National auto service chain provides expert transmission repair for all vehicles; emergency towing assistance, warranty and financing services also available.
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