Sheraton Norfolk Waterside Hotel

Recommends

bluetempest

Joined 7 years ago

It wasn't as bad as I read about but the personnel customer service needs improvement. My sister and I booked a one night stay at this hotel but only actually stayed a day (not overnight) we were waiting for a plane arrival. Our visit did not start out good, this is becasue of the people at the front desk. The two desk attendants were not accomodating or pleasant at all. We requested a room if available facing the water, they stated they were fully book and that wouldn't be able to. Which we fully understood but they were VERY snippy and basically rude about it.

Also while we waited in the lobby before we went to search for somewhere to dine we noticed that both desk clerks talked negative about just about every guest that left the counter.

And to top off the crappy service they were rude (and incorrect) in giving us direction to a local place to eat. The male of the duo we ended up calling a N*zi, I hate to use the word but that's what he reminded me of.

The attendants parking the cars seemed very nice until we were checking out and found that when we paid for parking in cash and he said we didn't need a receipt (something at the time I knew would come back to haunt us) seems he must have pocketed the cash.

One thing the crew on later in the night at the desk seemed a lot more pleasant and knew they were their for good customer service, but the morning crew just left a bad taste in my mouth.

The rooms didn't seem as bad as described by some (and I was looking for flaws), the room seemed clean and the bathroom also. And the bathroom is the first place I look in a hotel room.

Doesn't Recommend

retiredcop

Joined 7 years ago

over rated-. mold in shower- rivervue doors to balcony bolted shut- dirty windows- could not see out or take pictures-

$20.00 a night to park- wallpaper peeling in hallways and very stained carpet thru out-complaint to empolyees-"sorry" was all they said Not worth $200 a night

Recommends

Nathan Stull

Joined 10 years ago

Comfortable hotel for hard-working business travelers and leisure guests looking to relax.. In Short
Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. Rooms come with a two-line phone, voice mail, data port, safe, cable TV, hair dryer, iron and mini-bar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks. Kids under 17 stay free; call ahead regarding baby-sitting services for younger ones.