East Coast Appliance is the BEST for
customer service. We replaced a refrigerator last year from them, and their installation was on-time and thorough. The service installer was very polite and was impeccable in his clean-up before he left the house.
Last month we replaced a dishwasher with East Coast, arranging for delivery time, etc. Their service again was perfect. The service installer was on-time, very polite, and very conscientious about leaving everything in perfect working order and CLEAN.
But the best was this: After using the new dishwasher for the first time, I really wanted the old silverware basket from the old dishwasher they hauled out of here, so I went to the Chesapeake store and asked if it was possible to still get the silverware basket out of the old dishwasher. Mark Loudin said "hold on a minute..." and picked up the phone. Within a short amount of time, he had arranged for the service guy who hauled the old dishwasher out of here to retrieve the old silverware basket out of it, then have it returned to the Chesapeake store, where I picked it up the next morning - and they did this with smiles on their faces like they did it all the time. My husband and I were thrilled.
I cannot recommend them enough for their variety of appliances and their customer service is the Best Ever around Chesapeake! They will cntinue to get all my business.
Poor Customer Service.
We bought a washer & dryer in Nov. from East Coast. This was the worst experience I have every had. We have had problems with the washer. A tech came out who was very unprofessional, I called back again told them we were still having problems. So now they have refused to service our appliances. Wish I would have never bought from them. So I am stuck with this & have to find someone to service them. So in the meantime I called the manufacturer & found out ECA is not even an authorized dealer for service.....What a joke.
Their customer service is aweful, will not return phone calls, and if you do get through & find out the person you are trying to reach is there, then she takes for ever to get on the phone, and she is a manager......
This is just the short version of the entire story. But would never recomment ECA.
We just got all of our kitchen apppliances from East Coast at Independence. They were the best folks ever.
First we went to HH Gregg because they have a really nice looking store. However, The sales people there are so pushy We left pretty quickly. We were interupted ever
y 2 minutes by one pushy sales person after another. No one that we asked about delivery told us the same delivery price or what it covered.
We then went to Best buy. They kept trying to tell us to buy LG appliances but we needed a washer and dryer plus kitchen appliances and my sister had an LG and they are nothing but trouble. When I told the sales person this they just kept saying that was fixed and they are better now. She only had her washer 6 months!!!!
When I asked about other brands I could tell I knew more about them from going on line then he did.
I was complaining to a friend of mine about the whole thing and she told me to go to East Coast. So I went to the one at Town Center. These guys are the greatest. They knew evrything about every brand and recommended the ones best for me. I got the washer and dryer and all my kitchen stuff. They installed everything, delivered everything and they have a service dept.
They called everynight before they delivered or installed and then called after the delivery/installs to see if I had any programming questions. I am so glad that Taylor told me about East Coast.
It seems like these days all of these big stores are all about sales and running the samll businesses out and they don't care what you buy or if you are happy. They just want your money.
East Coast seems like a small company even though I know they are hugh.