unprofessionalism. There was a male massage therapist that was absolutely horrible. Paid for a hour massage and he only massaged me for 45 minutes. The place is beautiful but not worth the hassle. This was sometime ago, I hope he doesnt work there any more.
Poor service, sent gift certificate with expired date. My children wanted to give me a gift certificate for a Bali Spa for Mother's Day. Since both the kids live out of town, it was important to them I receive the gift certificate on Mother's Day; they even paid an additional fee to have the certificate delivered on that particular Sunday. Imagine their disappointment when it did not arrive on Sunday NOR Monday. The certificate finally arrived Tuesday. The date on the Fed Ex form was changed from 5/10 to 5/12 (as the date given to Fed Ex) - the day after Mother's Day. The gift certificate had only one of the children's names on it as the gift giver. But the most disappointing thing was the expiration was 5/10/08...two days before it was sent.
No Show. The make up artist did not show up for my scheduled appointment. The worst part is that it was my wedding day. I had even done a trial run a month prior. No one else at the salon was qualified to do my makeup.
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