Best invitation selection in Hampton Roads. Paperwhyte is a hidden gem in Olde Towne Portsmouth. The staff is knowledgeable and courteous. They helped me pick out invitations for a rehearsal dinner and for a wedding shower. My guests raved about the invitations! I have been to other invitation stores in the area and none of them can surpass the selection or level of service that I received at Paperwhyte.
Poor Customer Service. I walked into this store post lunch, talking on my cell phone. I had really high expectations for this store. When you first walk in everything is really well put together and actually quite appealing. Things went downhill from there. The person at the front counter loudly asked "can I help you with something?" but she did not look happy to help me or even pleased that I was there. She ignored the fact that I was having a conversation. Since I was on the phone, I told her I was just looking. When the UPS gentleman came to the door she made a comment like she was exhasperated about him delivering more stock. I picked up a card but no price was listed so I asked her to help me find birthday gifts. She briefly listed their inventory and told me that she couldn't help me. She never came from behind the counter to show me where any of the things she was listing were located. I guess she expected me to continue to wander around at 7 months pregnant.
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