Doesn't Recommend

Shannon C.

Joined 1 year ago

Worst Salon, horrible customer service. Not even 1 star.... First of all, I am new to the area and cannot find a decent salon in the area. I decided to go to Wink, because of the direct area it was located in and the reviews on Yelp. I attempted to make my appt. with Jamie, because of the previous reviews. However, Jamie is no longer there.

I went in for a "Partial" highlight and a cut. My appt. was made with Teresa, who is a very nice, young stylist. My first impression of the salon was ok. The waiting room chairs were white and dingy. I was asked to fill out paperwork that reminded me of being at a Dr. Office and was surprised they didn't ask me the date of my last cycle.

I was greeted by Teresa, who was nice. She has a booth across from a woman that smells like cigarettes and spent the better part of my appt. doing her own hair and makeup in between smoking breaks and playing on her phone. ANNOYING. The salon in general has mediocre decor (The whole pin-up girl thing is a little played out) But, the salon was DIRTY....hair was everywhere and the mats that the styling chairs sit under seem to collect it. The lights above the stations were out and I was really concerned about the stylist being able to see the color properly.

After my "Partial" and cut, I purchased two products from the salon, a volumizer, because I was out and a purple Paul Mitchell shampoo, only because my stylist didn't use a Toner on my new blonde highlights / low lights like I was use to in California and I was nervous.

When up at the front desk, the receptionist PAM, stated that I got a "FULL" highlight. I told her very nicely, that I got a "partial" just like I always do. She argued with me, then took the order sheet, pointed and shook it and said "Can't you see?" She wrote "FULL." I even turned around to show her that only half of my head had been highlighted and that only half of my head was in foils. The lady was completely rude and augmentative. After going back to get an explanation from Teresa on the pricing, PAM came back to explain that Teresa said, "My hair took more foils than a partial." Ok, no big deal. I'm not sure if Teresa, should have had that discussion with me or not, but she didn't. None the less, my total with product was $173.00 I gave a credit card and asked PAM to make it an even $200.00, so I could tip Teresa. She handed me, my card, my change and my product. I expressed to PAM, how rude I thought she was to me shaking the paper in front of my face and asking if I could "SEE" what Teresa wrote. I have never been treated like such an idiot at a salon and wasn't going to take it from some receptionist, especially after I spent $200.00.

After leaving, I saw a missed call from Wink Salon and ignored it, thinking that it was the Manager apologizing for the overall disrespect of her staff.

Two days went by and I got a text message from WINK, stating that I had an unpaid bill and that if I didn't take care of my bill by 7:30pm, they would call the police as it was considered larceny. WTF?? I had to leave the gym go back and listen to the voicemail to find one from PAM, stating that she forgot to swipe my card. Which was total BS, as I watched her swipe it, but whatever? I called the salon to speak to the manager. I let her know what a ridiculous experience I had at the salon and that I was appalled that I would get a threatening text due to their mistake. (Please don't forget that they have my email, home phone, address and cell phone information from the lengthy forms they had me fill out, none of which had been attempted.) She offered to charge me for the partial and not the full. Really? Because if I had such an unhappy customer in my business, I would be offering a lot more than a $10.00 discount. As a matter of fact, I would probably call this a wash and deduct it out my employees check for not doing her job and properly charging my customer.