Cogans Pizza

12/29/08

NEVER AGAIN

by lovetohate at Citysearch

A friend and I decided to eat at Cogans around xmas. I have never actually ate there before (just drank late night) and I will tell you I will NEVER eat there again. I ordered the spinach chicken pasta. I maybe had about two bites when I crunched down on something. Immediately I knew it was a b u g and a HUGE one at that. I exited the b u g into a napkin and ran into the bathroom to p u k e. The friend I was with called over the waitress and showed her the critter. It was bad enough that I had a b u g inside of my mouth, but the customer service was even more disgusting. Naturally, since I had a little more protein in my food than expected, my friend could not eat her food. I mean, would you? The manager told the waitress to take off the pasta. We asked to speak to the manager. She came out and we explained to her that my friend could not eat her food and it should be taken off. I have been a waitress before. If this situation ever happened to us the table would not have to pay for anything. Because that is good customer service. The manager refused to take off my friends food, or the fries and 1 beer I had ordered. I didn't want to argue because I wanted to go home and clean my mouth. To me it looks bad for a restaurant not to comp food when something like this happens. Our complaint was legitimate, and the r o a c h was the proof. The manager kind of shrugged us off and said "well this kind of stuff does happens". That comment ticked me off even more. I should not have had to pay for anything except the tip.

Cogans just lost a few customers, because bad news spreads like wild fires.

• Cons: extra protein in the food

11/30/09

From an objective Norfolk local

by MantaWave at Citysearch

I don't really know why I'm here... Oh yeah. I was looking up "Azalea Inn" to hopefully write to them lamenting the $40 tab (with tip) I just got for a simple pizza and (1) pitcher of domestic beer.....and then I find these unfair reviews of Cogan's. ...

In my opinion, Cogan's is the best.

Great (reasonably priced) beers. Very solid, if not EXCEPTIONAL pizza, and their Sunday, and Monday specials. .... I really don't know what kind of pretentious hole some of these others reviewers crawled out of.

~G

• Pros: What can I say? It's COGAN'S!!!
• Cons: Sure it's kinda a dive. It's SUPPOSED to be.

11/30/09

Haven't been there yet......

by fifthbeatle at Citysearch

I was planning on paying Cogan's a visit.........but after reading the horrible reviews I'm canceling my plans.I didn't plan to eat there, and now I never would,......I was looking for a place to play music.After hearing that the cook killed a cockroach and then made a pizza......WITHOUT WASHING HIS HANDS........I don't even want to touch the floor with the bottom of my shoes!!! How could people be so blind to such a DIRTY place?! Cogan's should be shut down!!!!!! I didn't think this place deserved one star but they wouldn't let me leave the site without it.

• Pros: ??????????????
• Cons: ?????????????????

07/21/09

Screw this place

by relli018 at Citysearch

Food is not bad, but how bad can you really screw up pizza. My issue is they overcharged me too. Well, to be honest, they charged my card for my bill and another different bill. I called the manager, who told me he wasn't the manager, and said a similar phrase as in another post, "The sorta things do sometimes happen." He went on to tell me he was too busy to help me cause he had other customers. Hey Jacko....you ripped me off. You have my money now why don't you finish with me before you go and rip someone else off?

The food is OK and the pizza is par quality, but REALLY greasy. I will never eat there again especially after reading several of these r o a c h comments.

• Pros: Food is OK
• Cons: Billing & Dirty

06/30/09

I miss the old Cogan's

by Norfolkites at Citysearch

I had been out of the area for a couple of years and was excited to be getting back to Norfolk, and my favorite haunt, Cogan's. Good grief! What has happened!? I went in there with a couple of friends for a pie and beers on a Sunday afternoon...hoping history would be favorable...it was not. The service, if you can call it that, was just wrong. Rude, borderline abusive, oh, and make sure that if you pay with a credit card you circle under and bold face the total and compare it with the other slip...a fifty dollar bill mysteriously became eighty! Where is, or what happened to Fillipowski? It was a tight place back then, but not now. Oh, and if you look real closely around the baseboards, you might see Cogan's new mascot. No longer the gorilla, it is now a cucaracha. For some reason CitySearch would let me write what I really meant to say ?

• Pros: local
• Cons: read on...

01/21/09

this place is starting to stink

by privatemoon at Citysearch

What happened to Cogans? I have been working in this industry for ten yearsm an own my own restraunt. It seems they need to higher better waitstaff in the Ghent area. I was in recently with my wife, we ordered a pizza and a picher of beer. The beer was warm. And recently it seems we just get lousy service, they were not as attentive as they used to be. I give this place one star because for a unique place as it maybe it is not what it used to be. Lousy food, lousy service. lousy health standards

• Pros: food is just "ok"
• Cons: minimal parking, not lit well inside, rude waitstaff

07/14/08

Watch your credit card bill

by Krue at Citysearch

Great beer selection, good food what could go wrong. Alot.....When you have a bartender that constantly forgets your drink orders, apologizes because she just quit smoking then acts like you are hassling her when you ask her if she is still going to get your drinks while she is looking at a magazine. I guess I can kinda overlook all of that. That is until I got my credit card statement that is. Guess she felt a little extra gratuitous and decided to add a little more for herslef. Not on my watch honey~ What a shame. The place did have a good atmosphere. But based solely on that one employee, Cogans doesnt even deserve the one star Im giving it.

• Pros: Good drink selection Great pizza
• Cons: Terrible Service

06/19/08

Don't get delivery!!

by abraid at Citysearch

Man, I really love the food at Cogan's but not when it arrives 2+ hours late!! The past two times I've eaten here I've had it delivered and BOTH times the food came 2+ hours AFTER it was supposed to (so basically almost three hours after I ordered!!) and was cold and GROSS!!

I'm really disappointed since their pizza is good and I like supporting a local business but this is just ridiculous!! Looks like I'll be ordering from Papa Johns or Pizza Hut next time...

03/18/08

Bad news

by ihatecogans at Citysearch

I used to LOVE this place...but since December of 2007, I have had nothing but problems every time I have visited. The issues range from poor customer service, misplaced orders, orders taking excessively long to arrive, incorrect billing, misleading happy hour prices and dirty bathrooms/floors/tables. Diners beware! Nasty waitstaff and hassles with bills aren't worth the price....there are a lot of other great pizza places around.

• Pros: Good pizza
• Cons: Bad service, billing issues, unclean

12/12/06

Beer lovers...get here, get here now!

by showcat at Citysearch

Beer selection is out of this world, I had my going away party here when I left the area and they were very accomodating. Pizza is deeeeeeeeeeeeeeelicious, I haven't had better in all of Hampton Roads. This is one place I wish I could've taken with me because it's definitely one of a kind. The staff is always friendly, it's a great place to go and just hang out...very cool atmosphere. GO!

• Pros: Pizza and Beer...what else could anyone want??
• Cons: Parking can be a pain, but if you go at night you can park at the bank